How can we help?

How do I enable the live account?

Last updated on February 26, 2026

Once you have your Omise test account and are ready to start accepting real payments from your customers, you can apply for a Live Account 100% online through your Omise dashboard.

Pre-requisites:

  • An Omise account with a verified email
  • A website that is ready and available online
  • Communication of the refund policy to the customer in one of the following locations on your website:
    term and condition
    • In the sequence of pages before final checkout, with a click to accept or other acknowledgement button, checkbox, or location for an electronic signature, or
    • On the checkout screen, near the submit or click to accept button.

      Note: The disclosure must not be solely on a link to a separate web page.
      Source: Card Acceptance Guidelines for Visa Merchants
  • A copy of your registration documents ready for upload - in PDF, JPG, or PNG format. See below for a detailed list.


Required Documents:

  • A copy of your bank passbook or a copy of your cash card (photos accepted). For those who do not have a passbook or cash card, please provide a screenshot of the online account that shows the account name and account number.

  • Permits/licences for businesses in the field of financial products, travel products, alcoholic beverages, rice grains etc.

  • If you are a sole proprietor, please submit a document that allows you to verify your identity. (Driver's license, insurance card etc.)

    • Name, address and date of birth are required.
  • Notation on the Act on Specified Commercial Transactions (including payment information such as payment method and refund policy)

  • A description page for products and services to be settled

Your registration will be reviewed and we will be in touch within 15 business days. Please note that we may contact you if more information is required or if your registration is incomplete.


Steps:

  1. On the Omise dashboard, click the “Switch to live mode” button.
  2. Click the “Get started” button.
  3. Click the “Sensitive Data for Onboarding” toggle button to accept the data subject consent form.
  4. Click the “Submit and activate” button to proceed further.
  5. On the “Create your live account” page, fill in the required information ( * ) for all of the following sections:

    • Merchant Details
    • Business Details
    • Bank Details
    • Other Details

      You can click the Finish later button to save your progress and complete the application at any time. Please note that our KYC team will only begin the review process once all required documents have been uploaded and the application has been submitted.

  6. Once the form has been filled in, click the “Submit” button to complete the process.

Our KYC team will review your application and contact you within 30 business days. We may reach out sooner if we require further information or if your registration is incomplete.

Can’t find your answer?

Get in touch with us and we’ll get back to you as soon as possible

Omise uses cookies to improve your overall site experience and collect information on your visits and browsing behavior. By continuing to browse our website, you agree to our Privacy Policy. Learn more