If you need to update your registered information with Omise, the required process depends on the type of information you are changing and the country where your account is registered. For Thailand Merchants, please review the relevant section below and submit your request to kyc@omise.co.

1. Changing Primary Email Address or Deactivating Your Account

To comply with security regulations, changing your primary email address or requesting account deactivation requires a strict identity verification process. Please submit a Letter of Change Request using one of the following methods:

Option 1: Electronic Signature (Recommended)

Provide our KYC team with the email address of your authorized director(s), as stated in your Company Registration Document. We will email the request letter directly to them. The director(s) can digitally sign it and upload the company seal online. No physical printing is required.

Option 2: Wet Signature (Physical Signature)

If you prefer a physical signature, print the Letter of Change Request.
1. Fill in the necessary information.
2. Have the authorized director(s) sign the document and affix the company seal.
3. Scan or take a clear photo of the completed document and email it to us.

Important Notes:
Signature & Seal Consistency: The signature and seal on the request letter must exactly match the authorized director’s ID/passport and the company documents previously submitted to Omise.
New Authorized Directors: If the request is signed by a director who hasn’t submitted their ID to us before, please attach a signed copy of their ID/passport.

2. Changing Company Name (Involving a New Registration/Tax ID Number)

If your company name change involves a completely new company registration number, please submit the following documents to kyc@omise.co:

For Thailand Merchants

Please ensure your website/application displays the new company’s contact information, then submit the following:

A. Corporate Documents

• Full set of the Company Registration Certificate (DBD), issued within the last 6 months.
• Copy of the Shareholder List (Bor.Or.Jor. 5), issued within the last 6 months.
• Copy of ID card/passport for shareholders holding 25% or more shares.
• Copy of the authorized director’s ID card (with signature).
  • For foreigners: Passport with signature and proof of residential address in Thailand (e.g., credit card statement or utility bill showing current name and address).
• First page of the company bank account passbook.

B. Proof of Product Source (Submit the one that applies to you)

• Resellers: Invoices, receipts, or delivery notes showing the source of 2–3 products displayed on your site (must state your company name as the purchaser).
• Authorized Distributors: Distributor certificate or distribution agreement with the brand owner.
• Own Brand/Manufacturers: Trademark registration/application, receipts for production materials, or factory operation license.
• Copyrighted Products: Documents proving your authorization to sell the copyrighted items.

Note for TH Merchants: Once we receive and verify all required documents, we will send a Novation Agreement to be signed by both parties before the information change can be finalized.

3. Changing Office Address

To update your registered office address, please email the relevant proof of address to kyc@omise.co:

For Thailand Merchants

• VAT-Registered Corporate: Submit the PP20 (ภพ.20) or PP09 (ภพ.09) form showing the change.
• Non-VAT Corporate: Submit an updated Company Registration Certificate (DBD) reflecting the new address.
• Individuals: Submit a valid proof of address document that clearly reflects the merchant’s name.

4. Changing Statement Name, Business Details, or Website URL

For changes to your bank statement descriptor, general business details, or registered website URL, simply contact our KYC team directly at kyc@omise.co for guidance.